Services & Support

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📅

Book a session

Free, consent-led digital help. Pick a service, or schedule directly using our official Google Calendar App.

📅 Direct Google Calendar Appointment Scheduling

Schedule your 1-on-1 session directly via Google Calendar's official appointment engine.

📅 Open Google Calendar Booking ↗

1 Service

2 Date & time

3 Details

Census 2026 — We're here to help

Census night is Tuesday 11 August 2026. Finnova can help you complete it safely, in your language, at your pace.

📅 Book a free session

One-on-one help with a Finnova volunteer. We'll walk you through every step.

🔔 Get Census reminders

Subscribe to receive updates and tips leading up to Census night.

What you need to know

📋

About the Census

Every 5 years, Australia counts every person and household. The data shapes decisions on schools, hospitals, transport and community services for the next decade.

❓

Census questions

Questions cover your address, household, personal details, cultural background, work, education and housing. Each one helps plan the services your community needs.

🔒

Keeping your information safe

Your privacy is protected by law. Your name and address are separated from your answers and never published. No one can access your personal information unlawfully.

🆘

Support available

Help is available in 12+ languages, for people with disability, and for those experiencing homelessness. Finnova can connect you to the right support.

⚠️

Avoiding scams

No official organisation will ever ask for your bank details, passwords or money to complete the Census. If something feels wrong, stop and ask Finnova.

Need more help? Contact Finnova and we'll get back to you within 2 business days.

Legal & Compliance

Finnova Ltd · ABN 55 687 130 767 · ACNC Registered Charity

💻 NATIONAL DEVICE BANK & DIGITAL DIVIDE PROGRAM

Your Used Laptops & Devices Can Change Lives

Over 7 million Australians face digital barriers — missing out on study, employment, myGov, telehealth, and daily connection. Finnova is reclaiming, refurbishing, and rehoming laptops, tablets, and phones to close the gap.

Empirical Research & National Index

Measuring Australia's Digital Divide

Key metrics from the Australian Digital Inclusion Index (ADII) research.

20.6%

Digitally Excluded

Around 1 in 5 Australians are excluded or highly excluded from basic digital access, rising to 66.5% for seniors aged 75+ and 45.2% in public housing.

3.5 Million

Computers to Landfill

3.5 million computers end up in Australian landfill every year while millions of vulnerable citizens lack fit-for-purpose hardware.

9.7%

Mobile-Only Users

Almost 10% of Australians rely solely on smartphones, making job applications, study, and myGov document uploads extremely difficult.

10.5 pts

First Nations Digital Gap

The national inclusion gap for First Nations people widens to 22.8 points in very remote communities where 40.9% are excluded.

How You Can Get Involved

Choose how you'd like to partner with Finnova to close the digital divide across Australia.

💻

Pledge Devices

Finnova provides a secure solution for companies and individuals to donate surplus laptops, phones, and tablets (<5 years old).

💰

Donate Money

It costs $240 for us to get a refurbished device and 1 year of internet access into the hands of a person in need.

📶

Donate Data

We partner with telecommunications providers to distribute SIM cards and mobile data passes to families who cannot afford broadband.

🎒

Need Devices?

If you are a charity, school, community organisation, or eligible individual in need of devices, apply for our Digital Divide program.

Social Infrastructure & Circular Economy

How the Device Bank Model Works

01

📦

Reclaim

Organisations & individuals donate used laptops, phones, or tablets (<5 years old) in working condition.

02

🛠️

Refurbish

Devices are tested, securely data-wiped (DoD / NIST standards), and prepared by accredited partners.

03

♻️

Recycle

Any devices not fit for rehoming are responsibly recycled, diverting toxic electronic waste from landfill.

04

🏡

Rehome

Refurbished hardware is distributed for free where it is needed most via our trusted member network.

Blog & Updates

Stories, guides and news on digital inclusion across Australia.

Support digital inclusion for Australians in need.

❤️

Support Finnova

Your gift helps vulnerable, elderly and migrant Australians get online with dignity. As a registered PBI, donations may be tax deductible.

Choose an amount

💳 Donate with Stripe

Secure payment processed by Stripe. You'll receive a receipt by email. Finnova Ltd · ABN 55 687 130 767.

Not live yet: add your Stripe Payment Link in the code (the STRIPE_DONATE_LINK value near the top of the script) to turn on donations.

✉️

Contact Us

Have a question or want to get involved? Send us a message and we'll respond within 2 business days.

Other ways to reach us:
📧 hello@finnova.org.au
📍 37 Centurion Ave, Tarneit VIC 3029

🔐 Admin Dashboard

Manage your Finnova site data.

📋 Official 2026 Census Guide · ABS Household Form

Census 2026 Household Form Questions (Q1 to Q66)

Search any question number or topic below. ABS uses your answers to plan local health, education, transport, and community infrastructure. All responses are protected under the ABS Separation Principle.

🏢 Facility Administrative Support Utility

2026 Census Aged Care Administrative Tracker

Administrative tool for facility managers to aggregate resident data prior to lodgement on Tuesday 11 August 2026.

Form Code (REF_01)	Full Name (DEM_01)	Date of Birth (DEM_02)	Sex (DEM_03)	Country of Birth (CALD_01)	Language (CALD_02)	English (CALD_03)	Indigenous (CALD_04)	Care Level (CARE_01)	Assistance (CARE_02)	Location (LOC_01)

⚖️ Finnova Ltd – 2026 Census Administrative Support Tool Disclaimer

1. Nature of Service: This digital utility is owned and operated by Finnova Ltd (ABN: 55687130767). This tool is an independent administrative aid designed to assist aged care facility managers in aggregating and organising internal data ahead of the 2026 Census. Finnova Ltd is a registered charity and is not an official partner, agent, or representative of the Australian Bureau of Statistics (ABS).

2. Data Lodgement and Compliance: This tool does not submit data directly to the ABS. The facility manager retains sole legal responsibility for entering, verifying, and submitting all final resident data directly into the official, secure ABS online portal using the official credentials provided by the government. Finnova Ltd accepts no liability for non-compliance, late submissions, or data entry errors made on the official Census website.

3. Data Security and Privacy: Finnova Ltd values privacy and operates in accordance with the Privacy Act 1988 (Cth). Any data uploaded to this portal is encrypted in transit and at rest. Finnova Ltd does not store, sell, or share resident data. All uploaded administrative files and data fields are automatically and permanently purged from our servers 48 hours after Census Night (Thursday, 13 August 2026). Facility managers are strictly advised not to share account passwords or sensitive clinical medical files through the chat feature.

❤️

Support Finnova

Online card donations are currently being set up. In the meantime, please get in touch and we'll arrange your donation directly:

📧 Email: hello@finnova.org.au

📦

Purchase Enquiry

Checkout is currently in test mode. To purchase or enquire about our refurbished hardware or training programs, please contact us:

📧 Email: hello@finnova.org.au

⭐

Access Members-Only Support, AI Tools & Products

Select Membership Plan:

👤 Individual

$0.99 / year

1-on-1 Census, myGov & cyber safety guidance

50% OFF

🏢 Business

$9.99$19.99

Bulk File Uploads & Priority Business Support

✔ Includes 1-on-1 Census 2026 assistance & digital inclusion
✔ Annual Individual Fee: $0.99 AUD / year
✔ Secured via Stripe Payments

ℹ️ Membership fee — not tax-deductible. (Tax-deductible gifts under DGR can be made via 'Donate').

💻

Refurbished Device Request (EOI)

Register your interest for a free refurbished laptop, tablet, or smartphone.

Full Name *

Email Address *

Phone Number

Suburb / Postcode *

Device Needed *

Primary Reason for Request *

I agree to the Privacy Policy and Terms of Use * Keep me updated with Finnova community digital inclusion news & free workshop alerts

💻

Pledge Surplus Technology

Donate your company or personal laptops, tablets, and phones to bridge the digital divide.

Donor Type *

Full Name *

Email Address *

Phone Number

Device Type(s) *

Quantity *

Condition & Specification Notes

Delivery / Collection Method

🎒

Apply for Refurbished Devices

Request free laptops, tablets, or phones for eligible charities, schools, or individuals in need.

Applicant Type *

Contact Name *

Email Address *

Phone Number

Device(s) Needed *

Quantity *

Suburb / Postcode *

Primary Purpose

✓

Digital inclusion
for every Australian

Community Digital Inclusion Programs

What people say

Stay informed

Services & Support

Book a session

📅 Book a free session

🔔 Get Census reminders

What you need to know

About the Census

Census questions

Keeping your information safe

Support available

Avoiding scams

Legal & Compliance

Your Used Laptops & Devices Can Change Lives

Measuring Australia's Digital Divide

How You Can Get Involved

Pledge Devices

Donate Money

Donate Data

Need Devices?

How the Device Bank Model Works

Reclaim

Refurbish

Recycle

Rehome

Blog & Updates

Support Finnova

Contact Us

🔐 Admin Dashboard

Census 2026 Household Form Questions (Q1 to Q66)

2026 Census Aged Care Administrative Tracker

⚖️ Finnova Ltd – 2026 Census Administrative Support Tool Disclaimer

Digital inclusionfor every Australian

Community Digital Inclusion Programs

What people say

Stay informed

Services & Support

Book a session

📅 Book a free session

🔔 Get Census reminders

What you need to know

About the Census

Census questions

Keeping your information safe

Support available

Avoiding scams

Legal & Compliance

Your Used Laptops & Devices Can Change Lives

Measuring Australia's Digital Divide

How You Can Get Involved

Pledge Devices

Donate Money

Donate Data

Need Devices?

How the Device Bank Model Works

Reclaim

Refurbish

Recycle

Rehome

Blog & Updates

Support Finnova

Contact Us

🔐 Admin Dashboard

Census 2026 Household Form Questions (Q1 to Q66)

2026 Census Aged Care Administrative Tracker

⚖️ Finnova Ltd – 2026 Census Administrative Support Tool Disclaimer

Stay Connected

Support Finnova

Purchase Enquiry

Finnova Member Portal

📋 Census 2026 Help Request

Your Previous Requests

Refurbished Device Request (EOI)

Pledge Surplus Technology

Apply for Refurbished Devices

Digital inclusion
for every Australian